This one-day workshop will help teach participants:
- The essential background for trainers to have
- How being genuine enhances training
- How to ask good questions
- Key listening skills
- How to develop rapport building strategies
- The essentials of presentation skills
Introduction and Course Overview
The instructor will spend the first part of the day getting to know the participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
What Makes a Good Trainer?
To start the day, we will discuss some key background ideas, including principles of adult learning and what the word “trainer” means.
Projecting the Right Image
Next, participants will learn how to make a good, lasting first impression and how to maintain that impression.
During this session, participants will explore what being genuine means in a large group discussion.
Acting Assertively vs. Aggressively
Participants will explore the differences between passive, aggressive, and assertive behaviour, and why assertive behaviour is important for a trainer.
Asking the Right Questions to get the Right Answers
This session will focus on open questions, closed questions, and the communication funnel. Participants will also have an opportunity to practice these skills in an exercise.
Participants will identify their listening strengths and weaknesses through a quick quiz and a personal inventory. We will also discuss some ways that participants can improve their listening skills.
Connecting With People
During this session, we will look at ways to build rapport and how to use facilitative training. Participants will then evaluate themselves to see what skills they need to build in these areas. To conclude the session, we will look at some potential problem situations and ways to defuse them before they start.
We will use the PAFEO acronym to identify the elements of a good presentation.
Essentials for Success
We will ask participants to complete a checklist of what attributes they feel makes a good trainer. This will also help participants identify areas for further training.
Do’s and Don’ts for New Trainers
To wrap up the learning points, participants will discuss a checklist of do’s and don’ts.
At the end of the day, students will have an opportunity to ask questions, complete an action plan, and talk with the trainer.